Praise for SMI team as ISO certification is maintained

SMI has passed its latest ISO quality audit with flying colours, with assessors describing the company’s management systems as being ‘in very good order’.

It means the company is once again recommended for continued certification to the ISO 9001:2015 standard.

The audit, carried out by QAS International, said SMI was ‘forward thinking, with a strategic approach being applied to the businesses.’ Recent improvements at the Telford headquarters were seen to have come to fruition, it added.

“A good level of commitment and compliance was evident during the remote audit, and no non-conformances were identified,” the report said.

SMI has been ISO accredited since 2008 for the design, development, manufacture of bespoke a range of thermally insulated doors, roll cage covers and liners, plus a variety of bags and stainless steel food equipment.

The company supplies to a wide range of industries including logistics, food manufacturers, the military and NHS, as well as supporting the heavy demand on the funeral business during these unprecedented times.

The latest audit noted that ‘leadership and commitment was evident’ under director Jill Seymour, through a commitment to the business and management system, and promoting and communicating the importance of quality monitoring systems.

It said SMI was seen to monitor customer satisfaction, with evidence of repeat business and business growth, adding: “Customer satisfaction was deemed to be very good.”

Jill said: “With the guidance of my husband Brian Seymour, the SMI chairman, we recognise the pressure we are under in these difficult times, like many companies.

“But we are truly proud of our staff - their loyalty and commitment has been proven to be delivering the ISO expectations. It has been a great team effort, and we want to thank everyone for their many hours of hard work.

“We are proud to deliver a bespoke product from design concept using our energy saving Tempro® material to the finished item, while working side by side with our customers.” 

Praise for SMI team as ISO certification is maintained