Thank you for visiting and ordering from SMI. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing time
All orders are processed within 2 - 3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Dependant on volume ordered. Any change to this charge will be advised by email or telephone, before the order is finalised.
Our Cold-Korner; Cold-Kube; Chill-Kube; Compact Chilled Storage Unit; Flexible Mortuary Unit and Compact Mortuary Unit, as well as all other bespoke SMI products, will be quoted for the relevant shipping rate at the time of enquiry.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes outside of the UK
SMI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you receive your order damaged, please report to SMI with photos, detailing the extent of the damage. SMI will contact the shipment carrier to file a claim and ensure you receive your order promptly.
Please save all packaging materials and damaged goods, which SMI will arrange the collection of.
International Shipping Policy
All shipping rates for International orders received will be quoted accordingly, and all Customs requirements confirmed with you at the time of enquiry.